"As someone who suffers from claustrophobia an MRI scan is a daunting prospect, however the staff at Heath Lodge were excellent and understood the anxiety this can cause. The new scanners are fitted with a mirror/ picture system which alleviated the claustrophobic feeling completely. If ever an MRI experience can be described in positive terms, this was it. Thank you, and I mean that most sincerely"
"I attended my appointment yesterday and I would really like to say a very big thank you to your nursing staff, they were so caring and attentive and it made the experience so much easier. A huge thank you to the nurse who held my hand through the painful bits (An angel! I really hope I didn't squeeze too hard), and to everyone involved from start to finish. You have some amazing staff, and I am very grateful for the care I received. Please pass this thank you on to those involved and your practise manager, I hope you are very proud of your wonderful team! "
"Can I also say how wonderful you all were with me, especially Sue she was amazing would not have gone through with it all without her .. and please apologise to Sue from me as I kept forgetting to breathe … thank you all again you are all amazing .. "
"I would like to thank you for looking after me for my MRI scans on Friday 20th August. A very professional service and a facility that is excellent. Everything was spot on from how you are handling CoVid to importantly the scans themselves. Efficient, professional and reassuring. Can you also pass on my thanks to Dr Beale (I hope I have spelt his name correctly) for not only a professional approach but a very human touch. Please pass on my thanks above to all concerned."
"Could you please pass on my thanks to Anne and the team at HLC, they have pulled out all the stops to get a report sent to my referrer the same day as my MRI. I have an appointment with a Consultant on the 3.8.21 and was not expecting the report for at least a week afterward.... Brilliant patient service! "
"I have attended Heath Lodge Clinic on a number of occasions since 2010 and upon my recommendation so have other immediate family members for a variety of reasons but all requiring MRI scans. Our experiences have been of a speedy, efficient, helpful and caring nature from all those staff members we have dealt with from the professionally qualified clinicians through to the admin staff."
"Thank you for great care today from Maxine and her colleague. I am claustrophobic but managed fine with the scan thanks to their reassurance and confidence in what they are doing. Grateful thanks. "
"Back from an MRI scan at Heath Lodge Clinic. It was a very positive experience. The people who looked after me from the reception to the radiographer were all brilliant. Everything was clearly explained and not stressful at all. Thank you"
"This is a superb clinic. Lovely calm setting, excellent facilities, efficient, professional and friendly. Very high standards in all areas including Covid protocols. Respect and support given to patients and anxieties taken seriously! Thank you to all who looked after me."
"“I am truly grateful for your amazing levels of efficiency”. "
"Just a quick thank you for doing my MRI scan today, as you are aware i suffer from claustrophobia and was extremely scared. You were both reassuring me and put me at ease. I can highly recommend heath lodge clinic and the excellent staff there. Thank you & well done "
"Very efficient xx Lovely staff xx made us feel very welcome"
"Thank you very much for this and can I take this opportunity to thank everyone there who helped to get me there with my fear of scanners and to make the experience such that I won’t be worried at all to have another MRI in the 3T scanner,"
"Thank you for arranging and conducting my Brain Scan yesterday (Wed 26th May at 2pm) - Your service really was impeccable and extremely professional for which I am very grateful."
"Because I am claustrophobic I was not looking forward to this experience. However, I was met with complete kindness and care and was given all the necessary information. I decided to go-ahead and have the scan and would like to take this opportunity to thank all the staff for their excellent care and kindness."
"your clinic combines the correct ambience with staff who are courteous and efficient, making this an altogether pleasant and beneficial experience for me. I recognize professionalism when I see it."
"I would just like to pass on my thanks for making me feel at ease when I came for an MRI scan on Weds the 5th of May, I came to you for the open MRI machine after not being able to go through with a normal size MRI due to Claustrophobia/ Anxiety Sue the Radiographer made me feel at ease as soon she met me in reception and carried on to do so all the way through, everything was explained step by step and nothing was rushed. I also got the same attention from another Lady that was in the scanning room (sorry I have forgotten her name). Dr Beale was also very nice and reassuring. My experience here has taken away some of the feeling I’ve had since trying to be put into a normal MRI machine, this will certainly be the place for me to go if I need any more MRI procedures. "
"I cannot speak highly enough of the quality of service, both clinically and personally, provided to my patients and myself. I can truthfully say that in 30 years of working as a chiropractor I have never experienced a better specialist medical service"
"I would just like to thank all the staff that helped me through my MRI yesterday.. you were fantastic.. thank you so much"
"I had a MRI Brain scan at your wonderful clinic last Thursday (March 7th 2019). I felt I had to put pen to paper to express my profound thanks to the marvellous staff you have. I was extremely nervous, and the staff were all so very kind and thoughtful- a total asset to your practice. I would like to pass on my many thanks. "
"Great place, I’ve been to this clinic on several occasions for MRI scans. Excellent service, fast results, very professional service, the ability to self-pay. Would definitely use this clinic and service again, quicker than the NHS! Minimum waiting time, virtually made an appointment and got in the next day made it so easy to get scans and competitively priced."
"Following an MRI which was completed around a year ago, I had reason to request that Heath Lodge Clinic electronically transfer the information to my Consultant in London.... In speaking to the clinic a year on they were most helpful and happy to transfer the material as requested…. (which arrived at my home the very next day). I was delighted with their friendly and very professional service and wouldn’t hesitate to recommend them."
"Called Heath Lodge this week to arrange a scan for my husband at short notice and was successfully helped in doing so by Beryl. She was amazing as an appointment with the consultant the following day would have been pointless really without the scans but she managed to fit him in so that there was something for the consultant to see. Thank you so much Beryl."
"A ‘thank you’ to everyone at the Clinic who participated in my back injection on Friday. A most professional and caring procedure. I was also most impressed by the friendliness of all staff and by the standards of cleanliness in the building with colleagues consistently cleaning surfaces. I never felt troubled by the pandemic. All the best to you all Mr Cole"
"“Firstly I had an urgent need for an MRI. From the very moment of contact to the MRI itself on 18th August 2020 I have been treated with such kindness, empathy and just downright decency by every single person I have had the pleasure to speak to - and eventually - to meet. When one is feeling vunerable with often our own version of what MAY be wrong it's a joy to be met with kindness. I was vunerable with health issues and TERRIFIED of the MRI scan that was to prove of such great value. I'm claustrophobic. From that first phone call I was reassured all would be well. I tried to believe them. My appointment time came and I was sick to my stomach nervous! I needn't have been. The scanner was wide and short and both ends open. I was talked to all the way through. Apart from when I was singing! The Radiographer was perfect. Then ...... came the need for a DXA scan. On the 19th September. Different operator same high standard of care and concern. She had the patience of a saint and did her utmost to do her most important job without causing my painful bones more stress! Bless her. Furthermore....... can there be MORE? YES there is!! I needed the copy report of my MRI and my GP wouldn't send it to me!! Following necessary protocol the lovely bookings girl sent it to me! She phoned and let me know she'd do it. She went above and beyond. I shan't forget her kindness. And she was up against a very tight time frame indeed. Thank you to all there at Heath Lodge Clinic. And to prospective new patients..... you're in good hands. In more ways than one.” "
"I am passing on a message of gratitude from a number of patients I have referred recently. They’ve had nothing but lovely things to say about their experiences visiting your clinic. Many thanks, Tony – Rugby Osteopathic Centre"
"Had a MRI scan at Heath Lodge Clinic on Wednesday November 4th 2020 at 9.30am. Staff were brilliant, the place was brilliant, the scanner was so very much better than the out of Noah's Ark scanners in the West Midlands NHS hospitals. Quite simply I am very claustrophobic so I could not use the NHS scanners but I had no problem at all at Heath Lodge, and did not need sedating. Believe me If I can use their scanner with my claustrophobia, you can too. Furthermore, less than 3 hours after the scan the results were with my Consultant and I have an appointment to see my consultant on November 6th 2020. You can't get much quicker than that. I could not praise Heath Lodge enough, absolutely first class. Mr Shipley, Darlaston, West Midlands. November 5th 2020.(name used with consent)"
"I recently had the need to undergo an MRi scan and was very concerned about the timings due to the ongoing pandemic crisis and it’s effect on the provision of services. I therefore contacted Heath Lodge Clinic who bent over backwards to arrange for me to have my scan done as quickly as possible and with the appropriate technicians. Not always easy to organize I am sure in the best of times. I dealt with their representative almost daily for a week and liaised with her via e-mail; throughout the process I found the support, kindness and the fact that Sarah was as eager as me to organize an appointment second to none. Heath Lodge no doubt is an efficient, well organized clinic that clearly employs only the best of staff and for that I wish to affirm how pleased I am that I used their services lately."
"I really struggle with claustrophobia. I was dreading the MRI scan but the staff that helped me on the day were incredible. To my surprise, I managed to go through with the scan and did it without using sedation. This was mostly down to the assurances and assistance the staff gave me so I’d like to pass my thanks on to all concerned. It made the whole experience much easier for me. "
"Firstly i wanted to say how impressed i was with my recent visit to Heath Lodge for my recent shoulder MRI. It ran very smoothly & exactly on time, the radiographer was really friendly and the MRI room itself (i loved the lights!) was very impressive. I felt reassured that so many precautions had been put in place to ensure both mine and the staff's safety, given the current COVID crisis. Many thanks once again, Mikki (Michelle) Senior"
"Heath Lodge Clinic came highly recomended by my neurologist. It meant travelling by train/taxi from Worcestershire but, was so worth the journey knowing they have one of the very latest 3D scanners I think(?) in the country. I don't suffer from claustrophobia but for anyone who does or have other concerns I am sure you will find their 3D scanner a pleasant experience. You are able to lay back & watch relaxing images on a screen along with relaxing music in the background (how good is that?!) there is also a timer so you can watch & know how long each part of the scan will take. The whole process was only 30mins including the preparation before & after. Most segments of the scan were as quick as a few minutes. The clinic is not "clinical" as one would think but more like stepping into someones home! The place was spotlessly clean in all areas & very strict covid measures are in place. I had never heard of this clinic before & as someone who has had numerous scans over the years in private hospitals in the Birmingham area I do think we patients are very fortunate to have this "gem" of a clinic in the Midlands. The time it takes out of ones day to get a scan done is very small in view of what follows - a diagnosis leading to (in some cases) life saving treatment, or like me new medication & peace of mind following health concerns. The results were with my consultant ready for a telephone consultation within less than 7 working days. "
"I would highly recommend Heath Lodge Clinic for anyone nervous or worried about having an MRI scan, I was instantly put at ease by the friendly understanding staff and wouldn’t hesitate if I needed to book again."
"I have been a patient at Heath Lodge for several years . Their open ended scanners have enabled me to have several lumbar spine MRI scans despite my severe claustrophobia. However I was very apprehensive about a cervical (upper spine / neck) MRI and I booked sedation . I am overjoyed to say that due to the use of an ingenious mirrored device - which fools the brain! - alongside the empathy of the staff I was able to undergo this MRI without sedation . In fact as I was lying there I actually thought ‘I could lie here all day long ‘ My claustrophobia is pretty extreme so I would encourage anyone - before your sedation at least ask to give the mirrors a go, they worked for me !!! ( **I had previously failed with mirror glasses at an NHS scan, the Heath Lodge gizmo is completely different) Thank you Heath Lodge staff"
"I had an MRI scan for my lower back at Health Lodge Clinic after being referred by my chiropractor as I was in constant pain. The results from this has lead myself to have a better way of life. All the staff were very helpful and made me feel at ease. I’m very grateful and would highly recommend them to anyone considering treatment. Thank you again."
"When I arrived at the clinic I received a warm friendly welcome. During the scan all of the staff were very professional and explained the whole process of what the scan entailed. I felt very comfortable and overall it was a very positive patient experience. Would definitely recommend and thank you to all the staff. "
""I just wanted to say that I was absolutely delighted with the service I received yesterday. I first had an MRI scan around 15 years ago with the sort of machines that were available at the time and it was one of the most uncomfortable, claustrophobic experiences I have ever experienced. The modern, open machine, you used yesterday with the more open design was absolutely no problem at all. I would also like to extend my thanks to the staff at the clinic. From the original booking right through to the actual treatment I was treated with the utmost professionalism with each stage being carefully explained before and during the scan. Well done." "
"An outstanding service from start to finish. I brought my mother in for an emergency MRI scan on her spine, she was in significant pain on arrival and was extremely anxious about the MRI itself and the result. She was greeted with unquestionable kindness, empathy and understanding. The warmth and care shown from all the staff instantly eased my mothers anxiety. The MRI itself was swift and every measure was taken to make her as comfortable as possible. The consultation that followed was informative and lead with true compassion. It was a scary time for both myself and my mother and we are so incredibly grateful for the calm and kind manner the situation and options were explained to us by Dr Beale along with the speed in which the measures required to action emergency surgery happened. The report was with the hospital by the time we arrived, an exceptional turn around and a true testament to how much they care for their patient. To be able to offer such compassionate, kind and expert service during "normal times" is a credit but being able to provide this level during covid safe measure is beyond outstanding. We will be forever grateful for the service we received at Heath Lodge Clinic and could not recommend it more highly. Thank you."
"I would like to share my experience visiting the Heath Lodge Clinic for an MRI scan on my back. I suffer from the worst type of claustrophobia. I cannot even wear a watch or a ring. In the past I have had a total of 6 MRI scans which were absolutely horrendous and terrifying. I never stopped shaking and sweating throughout. From the first contact with the Heath Lodge Clinic I was reassured by the very professional and friendly receptionist. On arrival at the Heath Lodge Clinic I shook from head to toe, all the staff realised I was absolutely terrified. Everything was clearly explained to me. They gave me every reassurance possible. The doctor administered the sedation, the next thing I knew was that the MRI scan was complete approximately 35 minutes later. I was taken out of the scanner and sat in a reclining chair and gave a very nice cup of tea and a selection of biscuits. If the need ever arises for me to have another MRI scan I would definitely only go to the Heath Lodge Clinic. The reason being they are the best of the best and at every opportunity have the patients interest at heart demonstrating team concept in everything they do. May I take this opportunity to thank them all in their marvellous way they looked after me. I will never be terrified to have another MRI scan again, words cannot express how much I appreciated your professional support. "
"Writing to thank you for looking after me yesterday. Mandy, Ugo & the receptionists were lovely & efficient. "
"Friendly and efficient, would highly recommend"
"Would highly recommended. An professional, efficient and friendly service. Appointment was quick to organise and i went in for my scan on time. I would use this service again."
"“ I have extreme anxiety when I have to leave the house at the minute due to my weight and being constantly ridiculed by complete strangers that I have resulted to staying indoors and not mixing with anyone, so todays appointment was a lot for me to do. As soon as I met Claire at the door, she completely put me at ease with her warm friendly manner and told me each process before doing it so I knew what I had to do! When I went into the scan room Claire and the other lady helped me so much and didn't make me feel self-conscious or embarrassed about my appearance. They spoke to me and constantly made sure I was ok in the scanner and just let me know they were there. These 2 ladies are a credit to your company and I really can't thank them enough, so to whoever receives this e-mail if you could once again thank them for me, and apologise to the lady whose name I have forgotten. I now know that if for any reason I have to go through this again that I will have absolutely nothing to worry about." Ms Green. “ "
"Highly recommend. Have referred patients here and very impressed with availability of appointments, great customer service and excellent quality of reporting. Thank you"
"Dear Dr.Beale, As you know, I and my colleagues at the Edgbaston Physiotherapy Clinic have been using your imaging services at Heath Lodge for more than 10 years. You have become our first choice because we find the quality and thoroughness of your reporting on imaging procedures is always first-class. Thank you very much! "
"The girls have been absolutely fantastic, and although I know I may have been a pain constantly calling them whilst I was getting to grips with running the admin for the MSK clinic while our other administrators were furloughed, they were always more than happy to help and went above and beyond to assist me. They really are a credit to Heath Lodge!"