Careers - Heath Lodge Clinic

Bookings Coordinator Vacancy

Are you an experienced medical bookings coordinator or medical administrator?

We have a fantastic opportunity for a professional and organised individual to join us as the first point of contact in the Heath Lodge Clinic patient ‘journey’. Offering patients quick and easy access to MRI (Private and NHS), Ultrasound, X-RAY, DEXA and Pain Management.

Heath Lodge Clinic is an Independent Imaging Centre in Solihull, West Midlands. It presently has 3 MR scanners and also provides X-Ray, Ultrasound, DEXA, and Fluoroscopy, with a pain Management service for joint and spinal injections.

Your Main responsibilities in this role include –

Ensuring all patient appointments are allocated or offered appropriately based on the clinical information detailed in the referral and relevant Consultant protocol.
Answer in coming booking calls promptly (together with any ‘general enquiry’ calls).
Check through the ‘new referrals’ for any referral marked ‘urgent’ or ‘fairly soon’ and prioritise/expediate appointment.
Update digital PPS patient record.
You will also be trained to provide cover for our reception or reports team so that the clinic can provide a seamless service.

The role is full time (37.5 hours per week) mainly working between 9am – 5pm Monday – Friday, however you may be required to work your 7.5 hour day anytime between 8am – 6.30pm (or 8pm when we have one late night opening). There is also some occasional Saturday working required.

The successful candidate will have proven bookings or administrative experience in a relevant medical setting. You will also need to have excellent communication skills and telephone manner, good organisational skills, and an ability to work in a fast-paced environment.

We offer a competitive salary and benefits include enhanced sick pay and annual leave entitlements, company pension scheme, private health insurance scheme and access to perkbox.

Job Type: Full-time, Permanent

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Sick pay

For further details and to apply, please send a CV and covering letter by emailing: hr@heathlodgeclinic.co.uk