"Because I am claustrophobic I was not looking forward to this experience. However, I was met with complete kindness and care and was given all the necessary information. I decided to go-ahead and have the scan and would like to take this opportunity to thank all the staff for their excellent care and kindness."
"your clinic combines the correct ambience with staff who are courteous and efficient, making this an altogether pleasant and beneficial experience for me. I recognize professionalism when I see it."
"I cannot speak highly enough of the quality of service, both clinically and personally, provided to my patients and myself. I can truthfully say that in 30 years of working as a chiropractor I have never experienced a better specialist medical service"
"I would just like to thank all the staff that helped me through my MRI yesterday.. you were fantastic.. thank you so much"
"I had a MRI Brain scan at your wonderful clinic last Thursday (March 7th 2019). I felt I had to put pen to paper to express my profound thanks to the marvellous staff you have. I was extremely nervous, and the staff were all so very kind and thoughtful- a total asset to your practice. I would like to pass on my many thanks. "
"The girls have been absolutely fantastic, and although I know I may have been a pain constantly calling them whilst I was getting to grips with running the admin for the MSK clinic while our other administrators were furloughed, they were always more than happy to help and went above and beyond to assist me. They really are a credit to Heath Lodge!"
"Dear Dr.Beale, As you know, I and my colleagues at the Edgbaston Physiotherapy Clinic have been using your imaging services at Heath Lodge for more than 10 years. You have become our first choice because we find the quality and thoroughness of your reporting on imaging procedures is always first-class. Thank you very much! "
"Great place, I’ve been to this clinic on several occasions for MRI scans. Excellent service, fast results, very professional service, the ability to self-pay. Would definitely use this clinic and service again, quicker than the NHS! Minimum waiting time, virtually made an appointment and got in the next day made it so easy to get scans and competitively priced."
"When I arrived at the clinic I received a warm friendly welcome. During the scan all of the staff were very professional and explained the whole process of what the scan entailed. I felt very comfortable and overall it was a very positive patient experience. Would definitely recommend and thank you to all the staff. "
"Following an MRI which was completed around a year ago, I had reason to request that Heath Lodge Clinic electronically transfer the information to my Consultant in London.... In speaking to the clinic a year on they were most helpful and happy to transfer the material as requested…. (which arrived at my home the very next day). I was delighted with their friendly and very professional service and wouldn’t hesitate to recommend them."
"Highly recommend. Have referred patients here and very impressed with availability of appointments, great customer service and excellent quality of reporting. Thank you"
"Called Heath Lodge this week to arrange a scan for my husband at short notice and was successfully helped in doing so by Beryl. She was amazing as an appointment with the consultant the following day would have been pointless really without the scans but she managed to fit him in so that there was something for the consultant to see. Thank you so much Beryl."
"“Firstly I had an urgent need for an MRI. From the very moment of contact to the MRI itself on 18th August 2020 I have been treated with such kindness, empathy and just downright decency by every single person I have had the pleasure to speak to - and eventually - to meet. When one is feeling vunerable with often our own version of what MAY be wrong it's a joy to be met with kindness. I was vunerable with health issues and TERRIFIED of the MRI scan that was to prove of such great value. I'm claustrophobic. From that first phone call I was reassured all would be well. I tried to believe them. My appointment time came and I was sick to my stomach nervous! I needn't have been. The scanner was wide and short and both ends open. I was talked to all the way through. Apart from when I was singing! The Radiographer was perfect. Then ...... came the need for a DXA scan. On the 19th September. Different operator same high standard of care and concern. She had the patience of a saint and did her utmost to do her most important job without causing my painful bones more stress! Bless her. Furthermore....... can there be MORE? YES there is!! I needed the copy report of my MRI and my GP wouldn't send it to me!! Following necessary protocol the lovely bookings girl sent it to me! She phoned and let me know she'd do it. She went above and beyond. I shan't forget her kindness. And she was up against a very tight time frame indeed. Thank you to all there at Heath Lodge Clinic. And to prospective new patients..... you're in good hands. In more ways than one.” "
"I am passing on a message of gratitude from a number of patients I have referred recently. They’ve had nothing but lovely things to say about their experiences visiting your clinic. Many thanks, Tony – Rugby Osteopathic Centre"
"A ‘thank you’ to everyone at the Clinic who participated in my back injection on Friday. A most professional and caring procedure. I was also most impressed by the friendliness of all staff and by the standards of cleanliness in the building with colleagues consistently cleaning surfaces. I never felt troubled by the pandemic. All the best to you all Mr Cole"
"Had a MRI scan at Heath Lodge Clinic on Wednesday November 4th 2020 at 9.30am. Staff were brilliant, the place was brilliant, the scanner was so very much better than the out of Noah's Ark scanners in the West Midlands NHS hospitals. Quite simply I am very claustrophobic so I could not use the NHS scanners but I had no problem at all at Heath Lodge, and did not need sedating. Believe me If I can use their scanner with my claustrophobia, you can too. Furthermore, less than 3 hours after the scan the results were with my Consultant and I have an appointment to see my consultant on November 6th 2020. You can't get much quicker than that. I could not praise Heath Lodge enough, absolutely first class. Mr Shipley, Darlaston, West Midlands. November 5th 2020.(name used with consent)"
"I recently had the need to undergo an MRi scan and was very concerned about the timings due to the ongoing pandemic crisis and it’s effect on the provision of services. I therefore contacted Heath Lodge Clinic who bent over backwards to arrange for me to have my scan done as quickly as possible and with the appropriate technicians. Not always easy to organize I am sure in the best of times. I dealt with their representative almost daily for a week and liaised with her via e-mail; throughout the process I found the support, kindness and the fact that Sarah was as eager as me to organize an appointment second to none. Heath Lodge no doubt is an efficient, well organized clinic that clearly employs only the best of staff and for that I wish to affirm how pleased I am that I used their services lately."
"Firstly i wanted to say how impressed i was with my recent visit to Heath Lodge for my recent shoulder MRI. It ran very smoothly & exactly on time, the radiographer was really friendly and the MRI room itself (i loved the lights!) was very impressive. I felt reassured that so many precautions had been put in place to ensure both mine and the staff's safety, given the current COVID crisis. Many thanks once again, Mikki (Michelle) Senior"
"Heath Lodge Clinic came highly recomended by my neurologist. It meant travelling by train/taxi from Worcestershire but, was so worth the journey knowing they have one of the very latest 3D scanners I think(?) in the country. I don't suffer from claustrophobia but for anyone who does or have other concerns I am sure you will find their 3D scanner a pleasant experience. You are able to lay back & watch relaxing images on a screen along with relaxing music in the background (how good is that?!) there is also a timer so you can watch & know how long each part of the scan will take. The whole process was only 30mins including the preparation before & after. Most segments of the scan were as quick as a few minutes. The clinic is not "clinical" as one would think but more like stepping into someones home! The place was spotlessly clean in all areas & very strict covid measures are in place. I had never heard of this clinic before & as someone who has had numerous scans over the years in private hospitals in the Birmingham area I do think we patients are very fortunate to have this "gem" of a clinic in the Midlands. The time it takes out of ones day to get a scan done is very small in view of what follows - a diagnosis leading to (in some cases) life saving treatment, or like me new medication & peace of mind following health concerns. The results were with my consultant ready for a telephone consultation within less than 7 working days. "
"I really struggle with claustrophobia. I was dreading the MRI scan but the staff that helped me on the day were incredible. To my surprise, I managed to go through with the scan and did it without using sedation. This was mostly down to the assurances and assistance the staff gave me so I’d like to pass my thanks on to all concerned. It made the whole experience much easier for me. "
"I would highly recommend Heath Lodge Clinic for anyone nervous or worried about having an MRI scan, I was instantly put at ease by the friendly understanding staff and wouldn’t hesitate if I needed to book again."
"I have been a patient at Heath Lodge for several years . Their open ended scanners have enabled me to have several lumbar spine MRI scans despite my severe claustrophobia. However I was very apprehensive about a cervical (upper spine / neck) MRI and I booked sedation . I am overjoyed to say that due to the use of an ingenious mirrored device - which fools the brain! - alongside the empathy of the staff I was able to undergo this MRI without sedation . In fact as I was lying there I actually thought ‘I could lie here all day long ‘ My claustrophobia is pretty extreme so I would encourage anyone - before your sedation at least ask to give the mirrors a go, they worked for me !!! ( **I had previously failed with mirror glasses at an NHS scan, the Heath Lodge gizmo is completely different) Thank you Heath Lodge staff"